Shipping policy
Shipping and Handling
Pocket VHS ships its products to almost every country in the world. We use the services of major, trusted international carriers to ensure your package reaches its destination quickly and safely.
We process orders within 24-48 hours, and shipping details will be available within 3-5 days of processing. Please note that processing time is not included in shipping time.
Shipping Time
Once your order is processed, you will receive shipping details by email.
Please note that in case of stock shortages in our warehouse in Delaware, we ship products from our warehouses located in the US, Europe, or Asia. It may take 2-4 weeks to receive your order.
Please note that certain factors, such as logistics delays, may affect the delivery time. You can contact us by sending an email to pocketvhstore@gmail.com if you have not received your order within the stated estimated delivery time.
Our customer support team will contact you within 72 hours.
Important Reminder
The global coronavirus pandemic has affected our shipping services. Delivery of items to delivery addresses outside of Europe may take 1-2 months. We appreciate your patience. Rest assured that we will send you a replacement item or refund you if it is proven that your order was lost in transit.
We ask for your patience if your items do not arrive on time. The current situation is challenging for all of us, and we are doing our best to adapt our processes to the current situation.
Changing/Canceling an Order
You can change your order within 24 hours from the time you placed it. You can also cancel it within 24 hours and get a full refund. After 24 hours, it is no longer possible to cancel or modify your order. You can contact us by sending an email to pocketvhstore@gmail.com.
Refunds and Exchanges
Lifetime Warranty
100% replacement for defective, damaged, scratched, or dented items. The lifetime warranty is valid for one product only. You can purchase it at the same time as the product or add it on until you have received the product. Once you have received the product, you can no longer purchase a lifetime warranty for it.
Defective/Damaged Items
For defective or damaged items, you have 30 days from the delivery date to request a replacement or refund. Please email us at pocketvhstore@gmail.com. If 30 days have passed since your package was delivered, unfortunately, we cannot offer you a refund or exchange unless you have a lifetime warranty on the item in question.
Wrong Address Disclaimer
It is the responsibility of the buyer to make sure that the shipping address entered is correct before submitting an order. We start working on your order immediately, so we are unable to make any changes to an order after it has been placed. If the order has already been processed through our shipping department, we cannot retrieve it for an address change.
Refund/Replacement
If the product received has manufacturing defects, buyers can request a replacement or refund within 7 days after receiving the item.
To request a replacement or refund, buyers must:
- Provide photographic evidence of the product's manufacturing defects to pocketvhstore@gmail.com.
- If the case is deemed valid, we will cover the cost of shipping a replacement product.
The following information is required as proof so that we can process your request faster:
- Order number
- The email address you used to order
- Reasons for replacement or refund
- Photo of the product and shipping label
You will then receive a confirmation email regarding the status of your replacement or refund request.
If you have any questions or concerns, please contact us at pocketvhstore@gmail.com.